Last updated: 24 April 2026

This Shipping Policy sets out how orders placed on brakefreetech.eu are processed, shipped, and delivered. It forms part of our Terms of Sale. Shipping costs, available carriers, and estimated transit times are shown at checkout before you confirm your order.

1. Where we ship

We ship to:

• All 27 EU member states
• United Kingdom
• Norway and Switzerland
• Rest of world (selected destinations — availability shown at checkout)

If your country is not available at checkout, email shipping@brakefreetech.eu before ordering and we'll see what we can do.

2. Order processing

• Orders are processed Monday to Friday, excluding Dutch public holidays.
• Orders placed before 15:00 CET on a business day are typically handed to the carrier the same or next business day.
• Orders placed after 15:00 CET, on weekends, or on holidays are processed the next business day.
• Pre-orders are processed on the dispatch date communicated in your pre-order confirmation email.
• During peak seasons (holidays, product launches) processing may take an additional 1–2 business days.

You receive a shipping confirmation email with a tracking number as soon as the carrier collects the parcel.

3. Estimated transit times

Transit times run from the day the carrier collects the parcel, not from the day you place the order.

Transit times are estimates provided by the carrier and are not guaranteed. Delays caused by customs, extreme weather, carrier strikes, or force majeure events can extend these ranges.

4. Carriers and fulfilment

Orders are dispatched from our fulfilment partner's warehouse, which handles pick, pack, and carrier hand-off on our behalf. The sender or return address on your parcel may therefore show the fulfilment centre rather than our Amsterdam office — this is normal.

We ship with established carriers including FedEx, PostNL, DHL, UPS, and DPD. The carrier used for your order depends on the destination and parcel profile. Tracking is provided for every order.

5. Shipping costs

Shipping costs are calculated at checkout based on destination and shown before you confirm your order. We occasionally offer free shipping promotions — these are shown at checkout when they apply.

6. Duties, taxes, and VAT

Orders within the EU. VAT is charged at checkout at the rate of the destination country and is included in the total. No additional import charges apply on arrival.

Orders to the United Kingdom. For orders up to the UK low-value consignment threshold, UK VAT is collected at checkout. For orders above that threshold, UK VAT and any applicable duties are collected by the carrier on arrival, or — where configured at checkout — pre-paid at the time of purchase (DDP).

Orders to Norway and Switzerland. Import VAT and any applicable customs duties are collected by the carrier or the destination customs authority on arrival and paid by the rider, unless a DDP (pre-paid) option is offered at checkout.

Orders to the rest of world. Local import VAT, customs duties, and any handling fees are paid by the rider on arrival. We cannot advise in advance on the exact charges, as they are set by the destination country. Refusing delivery to avoid these charges does not cancel the contract — see Refused or undeliverable parcels below.

7. Risk of loss and tracking

Risk of loss passes to the rider at the moment of delivery. Until the parcel is delivered, the risk is ours.

If your tracking shows the parcel as delivered but you have not received it:

1. Check with household members, neighbours, building reception, and any safe-place agreed with the carrier.
2. Contact the carrier directly with the tracking number to initiate a local investigation.
3. If you still cannot locate the parcel, email shipping@brakefreetech.eu within 14 days of the carrier-recorded delivery date and we will open a formal claim with the carrier.

8. Address accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We ship to the address as entered. If an order is returned to us because of an incomplete, incorrect, or unoccupied address, we will contact you to arrange re-shipment at your expense, or to cancel the order (product price refunded; original shipping cost is not refunded).

If you spot an error immediately after ordering, email shipping@brakefreetech.eu as quickly as possible. We can usually correct the address before dispatch, but once the parcel is in the carrier's network we cannot guarantee changes.

9. Refused or undeliverable parcels

If a parcel is refused at delivery, unclaimed at a carrier pickup point, or returned to us for any reason other than our error, the standard return rules apply: the product price is refunded once we receive the parcel back in sellable condition; original shipping, return carriage, and any customs handling charges applied by the carrier are deducted from the refund.

10. Delays and force majeure

We work with established carriers and do our best to get orders moving quickly, but certain factors are outside our control: carrier disruption, customs hold-ups, weather, strikes, natural disasters, and similar events. Where a delay of this nature occurs we communicate by email as soon as we have a reliable updated estimate. Force majeure events are governed by the relevant clause in our Terms of Sale.

11. Damaged on arrival

If your parcel arrives visibly damaged, refuse the delivery if possible and note the damage with the carrier. If the damage is only apparent after opening, email mailus@brakefreetech.eu with subject line DAMAGED within 7 days of delivery, with photos of the packaging and the product. We arrange replacement or refund at no cost to you.

12. Contact

Shipping questions: shipping@brakefreetech.eu
General support: mailus@brakefreetech.eu

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