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THE HOLY FAQ
// all the answers you were looking for
HOW WILL I KNOW WHEN MY ORDER SHIPS?
You will automatically receive a shipping confirmation email from us to let you know when your order ships. You can also always send us a message.
WHERE DO YOU SHIP TO?
Basically to every European country (-including Norway, Switzerland and the United Kingdom), but in fact we accept and ship orders worldwide. However some markets might not be setup for automated checkout. If you are experiencing difficulty for shipping to a certain country, contact us so that we can manually create a draft order for you to review and complete.
DO YOU SHIP TO [INSERT YOUR COUNTRY]?
Currently, these markets/countries are setup for a streamlined checkout process with predetermined shipping rates, offering payment through several payment providers and express-checkout options:
- The Netherlands (domestic)
- Caribbean Netherlands
- United Kingdom & Ireland
- Bosnia & Herzegovina
- New Zealand
- United Arab Emirates
- Italy & Vatican City
- South Africa
HOW LONG WILL IT TAKE TO DELIVER MY ORDER?
If your chosen item is in stock, it may take up to 2 business days before your order is processed for shipping. For all domestic orders, or standard shipping within the Benelux delivery is estimated within 2-3 business days. Delivery to most of the Western European countries (-including the UK) will take approx. 4-10 days for standard shipping. Delivery to most Central European countries takes approx. 11-21 days for standard shipping. Allow for additional 2-6 days of estimated delayed delivery in case you are located in a highly remote, low-populated area.Express delivery options can significantly cut transit times due to optimized customs processing and fewer middle-man handlers.Once your order is processed and the shipping label was scanned by the chosen logistics partner, a tracking number and link will be provided automatically from which you can see the status of your shipment at any given moment through your account.
I NEED TO UPDATE MY SHIPPING ADDRESS
Please get in touch with us as soon as possible as we need to update the address for you in our system. Kindly send us an email at email@example.com or use the ‘chat-box option’ at the bottom of the page and let us know you need to update your shipping details. This is a time sensitive process, the sooner you contact us the better.
WHAT IS YOUR REFUND POLICY?
We offer a 30 day refund policy, starting from the moment your order was delivered. To read our full ‘refund policy’ kindly click on the following link.
HOW DO I SHIP MY ORDER BACK TO YOU?
Please email firstname.lastname@example.org to request a return. In turn we will provide details via email and ask you to provide us with the shipping details so we can track your return.
WHAT IS YOUR WARRANTY POLICY?
HOW MUCH DOES BRAKE FREE WEIGH?
Brake Free weighs ~200 grams equal to 7oz depending on your metric system. Brake Free design follows the curvature of the back of the helmet so that the weight is more balanced on the mount. We’ve used strong yet lightweight materials for the outer shell to optimize the weight to durability ratio protecting the pcb and li-ion cell. Thorough research and reviewing provided us the information that 200 grams is the so-called ‘sweet spot’ for most flip-up helmets (which design makes up for >60% of the market) as it ‘cancels-out/balances’ the added weight from the chin-up system.
HOW DOES BRAKE FREE CONNECT TO MY MOTORCYCLE?
It doesn't –Brake Free has a ‘true-wireless’ design that autonomously detects deceleration events using it’s built-in sensory system. Our proprietary algorithm is designed to detect all braking events and ignore head-checks and other non-braking events. Unlike other "wireless" products, Brake Free does not require splicing wires into your motorcycle’s wiring or downloading apps. Just charge it, mount it to your helmet and you're ready to ride.
HOW DOES BRAKE FREE DETECT WHEN I’M BRAKING
We use a combination of accelerometer and a gyrometer sensors inside the unit. Our patented algorithm takes-in all the data from the sensors and determines with great accuracy that you are slowing down (what we call a deceleration event).More importantly to say that this includes ANY deceleration event, no matter what is causing the deceleration. Therefore Brake Free acts on engine braking, downshifting through the gears and letting go of the gas on high torque/compression/big-block motorcycles, and yes of course: regular braking by actuating the brake lever.
WHAT TYPE OF HELMET CAN I USE WITH BRAKE FREE?
Brake Free fits helmet sizes XS to XXL, matte and gloss finish, full face, 3/4 and half helmets. We fit-tested Brake Free on race helmets, street helmets, touring helmets, adventure helmets, modular helmets, and even some skateboard and bike helmets.
Very specific ‘over the head chin-up’ systems such as the ROOF Boxer V8 helmet, the Scorpion EXO-Tech and EVO and LS2 helmets require some attention mounting the Brake Free but in most cases will still be compatible with Brake Free. If you have a specific compatibility concern regarding your favorite helmet and Brake Free, feel free to drop us a line so that way we can check for compatibility issues or download our ‘alignment tool’ at the top of this page.
// Helmets that require XL Mount
Ruroc Atlas (-all models)
Sedici Strada II
// Helmets that DO NOT work with Brake Free
Bell Star helmets
Shark Modular - EVO1
Strength and Steel SS1600
Sena Outrush and Outrush R
DOES BRAKE FREE WORK ON ANY OTHER VEHICLES?
Yes! Although Brake Free was originally designed to work with motorcycles and mount to motorcycle helmets, it will work with any vehicle, electric skateboard, e-scooter, bicycle, OneWheel, snowmobile and more.
HOW DOES BRAKE FREE SYNC WITH MY BLINKERS?
It does not –Brake Free was designed to improve your visibility for other traffic. Your conventional brake light will not increase brightness when you cycle down through your gears or when you decelerate from the compression of the engine when you let go of the gas. Brake Free detects and acts on all these deceleration situations. Whereas we believe that the initial deceleration signal is the most important so that traffic stays at bay, increasing the safety padding around you. Once Brake Free signals that you are decelerating, you instantly demand attention from surrounding traffic. After that, other riders/drivers will automatically look at you turn indicators (-if used) to see in what direction you’re maneuvering to get out of a (-occasional) sticky situation.We designed Brake Free to be extremely simple to install and use by its ‘single-button’ operation. A true-wireless design does not offer functionality for turn-indicators, something which would require splicing wires on your motorcycle.
WHAT ARE THE THREE RIDE-MODES ON BRAKE FREE?
There are 3 ride-modes programmed in Brake Free that provide a distinguishable visible light-spread.
Mode 1 // Standard-mode, whereas all 100 LEDs are on as running lights
Mode 2 // Safety-mode, left and right LEDs are pulsing and the center block is constant as running lights
Mode 3 // Stealth-mode, only the center block LED panel containing 8 LEDs top and 8 LEDs bottom are on as running lights, the side panels are activated upon detection of a deceleration event
All three modes will activate all LED panels to 100% brightness during all deceleration events. To switch modes quick press the power button to cycle through the modes while Brake Free is on. More detailed information can be found in our user manual which you can download for you convenience as a pdf at the top of this page.
HOW DO I KNOW THE BATTERY CHARGE LEVEL OF BRAKE FREE?
On start up, the center block lights will blink together to indicate the charge level.3 blinks = 75-100% charge // 2 blinks = 35-75% charge // 1 blink = <35% charge
HOW DO I KNOW THE BATTERY CHARGE LEVEL IS LOW?
When the battery level falls below 25%, Brake Free will automatically switch over to // Stealth-mode (center block lights on as running lights) to conserve battery. The circular indicator light on the left of the top center LED panel will blink as well.
// Note: when in low power mode, you will not be able to switch to other modes until the battery is charged.
HOW LONG DOES THE BATTERY LAST?
Short answer, 8-12 hours on average.The long answer is that Brake Free has been known to last for 14+ hours in Stealth Mode on long-distance rides as battery life greatly depends on the type of riding you're doing, the mode you select, and also the weather conditions.
WHAT TYPE OF BATTERY DOES BRAKE FREE USE?
We use a AAA quality, premium brand, high-capacity, type 18650 rechargeable Lithium Ion battery. It has a 3200 mAh capacity with 8-12 hours of riding on a single charge.
Worry less // Ride more - we wanted to make sure you spend more time riding and less time worrying if your battery is going to run out.
CAN I REPLACE THE BATTERY IN BRAKE FREE?
Not possible. Brake Free is sealed and is not designed to be accessible by the user. Trying to replace the battery may result in a fire hazard if the wrong battery is used. Please don’t do it. Opening the unit will void the // warranty.
CAN I OVERCHARGE THE BATTERY IN BRAKE FREE?
Nope... Rest assured we use a premium Lithium-Ion battery and implemented an overcharge protection circuit that will prevent the battery from overcharging and overheating while charging.
CAN I CHARGE BRAKE FREE ON THE GO?
Yes, you can. If you have a power bank or any other power source that can charge a device using a USB cable, you can charge Brake Free while in use.However, using tethered devices on the go can be risky! You will have a cable attached to your helmet sorta speak, so use this feature at your own risk. We therefore highly recommend charging the unit while off the bike. But you're a grown-up, make your own decisions, just be safe.
HOW LONG DOES IT TAKE TO CHARGE BRAKE FREE?
It takes between 2 and 3 hours to charge from low battery state to full charge. However charging times may vary depending on the power source. The maximum charge rate is 1 Amp. The two charge indicator LEDs on either side of the centered top block should blink when charging and glow solid once the battery is fully charged.
Brake Free Tech EU is partnered with MyParcel logistics. MyParcel offers various shipping options through partnerships with UPS, DHL Express, DHL Parcel and PostNL to accommodate for reliable and express shipping of your Brake Free order throughout the EU and beyond*. All orders get processed within 48 hours (except for items that are out of stock), or in the event a delay might be caused by extraordinary circumstances (-affected orders/customers will be contacted.)*you might not be able to choose your preferred shipper as options might be limited based on your shipping address or location
RETURNS & WARRANTY
GENERAL QUESTIONS ABOUT BRAKE FREE
BATTERY & CHARGING
STILL COULDN’T FIND THE ANSWER?!
YOUR LAST RESORT
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